When we come to you, we commence a journey to learn. Patients are unique. From the instructions of your physician or therapist, if any, and your preferences learnt while interacting with you we come up with a care plan. Our clinical staff uses your care plan to map out a care approach for you with key milestone and tracking approach.
Based on the care approach a best fit analysis is done for the appropriate carer with the relevant work behavior, skill and experience. This carer is assigned and tracked to ensure best delivery.
For customers that may require further evaluation, we may recommend the best specialists for you to see anywhere in the world, as you may prefer. We make contact and schedule your appointments. Where visa will be required we facilitate the collection of visas. We however do not guarantee the issuance of visas from embassies. We plan your visit the specialist and your leisure. All plans are centered around you.
Watershed Care Services supports the ‘Compassion in Practice’ initiative launched at the Chief Nursing Officers Conference UK in Dec 2012. These include Care, Competence, Communication, Courage, Commitment and Compassion – which are values and behaviours that help service delivery.
We are Passionate about Service
We are also committed to the following six action areas which are:
- Helping people to stay independent, Maximising well being and improving health outcomes,
- Working with people to provide a positive experience of care,
- Delivering high quality care and measuring impact,
- Building and strengthening leadership
- Ensuring we have the right staff with the right skills in the right place
- Supporting positive staff experience.
All in confidence
Our supervisors are licensed medical professionals, as such they understand the importance of confidentiality in the way a patient’s information is shared in the course of their duties.
All carers have a legal duty to ensure patient information is not disclosed. Where possible we shall remove details that identify you.
However, there are circumstances in which the law requires information be passed, where this arise you will be notified accordingly.